London Water Is Moderate — Here's What It Costs You Each Year
6 GPG · 102 ppm · -8% vs Canadian average · 2026 report
Source: City of London Water, 2026 report
ModerateLondon water is moderate at 6 GPG (102 ppm). That is soft-to-moderate water; most homes here don't need a softener.
How we calculate this: based on the Battelle Memorial Institute study commissioned by the Water Quality Association (WQA), hard water is estimated to cost the average affected household roughly $800/year in 2010 dollars (~$1,230 today, after ~54% inflation). We scale that by 6 GPG versus a ~10 GPG reference. The percentages above come from the Battelle Memorial Institute study (commissioned by WQRF), the US Department of Energy, and the Water Quality Association. This is an estimate — not a certified per-household figure — and actual savings vary by water use, fuel type, and local rates.
Hardness
Parts per million
vs Canadian average
Contaminants in water
How London Compares
Water hardness scale
| Classification | Grains per gallon (GPG) | mg/L (ppm) | What it means |
|---|---|---|---|
| Soft | 0–3.5 | 0–60 | No scale; softener unnecessary. |
| Slightly Hard← your water | 3.5–7 | 60–120 | Minor spotting; conditioning optional. |
| Hard | 7–10.5 | 120–180 | Visible scale; softener recommended. |
| Very Hard | 10.5+ | 180+ | Heavy scale; whole-home softener strongly recommended. |

Why Is London, Ontario Water So Moderate?
London’s water doesn’t come from a deep limestone aquifer or a mineral-rich well. It comes from the Great Lakes, and that’s the whole story behind that 6.0 GPG reading. Roughly 85% of the city’s supply is drawn from Lake Huron, with the remaining 15% coming from Lake Erie. Both are massive, cold, and relatively young bodies of water, and they simply haven’t had the time or the rock contact to pick up heavy loads of dissolved calcium and magnesium. Here’s the geology in plain terms. The Great Lakes sit in basins carved out by glaciers during the last ice age, and the water itself is mostly a mix of rainfall, snowmelt, and runoff from the surrounding Canadian Shield and sedimentary bedrock. The Shield is ancient granite and gneiss, which are notoriously stingy when it comes to dissolving minerals. Granite just doesn’t give up calcium the way limestone does. As the water moves through the lakes and into the intake pipes, it does pass over some Paleozoic sedimentary rock, including dolomite and limestone, which is where the hardness does come from. But the contact time is short and the water volume is enormous. You’re not dealing with a slow-moving well that sits in a limestone bed for months. You’re dealing with a huge, well-mixed lake system where the mineral content gets diluted to a fairly consistent, moderate level. That’s why London lands at 6.0 GPG, which puts it right in the “moderately hard” range. It’s not soft water by any stretch, and you’ll still see scale build up on faucets and showerheads over time. But it’s also nowhere near the 10.5 GPG threshold that the USGS classifies as “very hard.” The lakes do the heavy lifting here. They give London a water supply that’s mineralized enough to be noticeable, but not so loaded that it’s wreaking havoc on every appliance in the house. The mix of Lake Huron and Lake Erie water is the reason you get that middle-of-the-road reading, and it’s remarkably stable year-round because the lakes don’t swing wildly in mineral content the way shallow wells or rivers can. ## How London Compares to Nearby Cities
The honest answer is that London’s water profile is very much a function of where the city sits relative to the Great Lakes, and most of the surrounding communities are drinking from the same family of sources. If you live in London, you’re getting that Lake Huron and Lake Erie blend. Neighboring cities like St. Thomas, Woodstock, and Stratford don’t all draw from the exact same intake pipes, but they’re all pulling from the same regional bedrock and glacial history. That means you’re not going to see a dramatic hardness cliff when you cross the city line. What you will see is variation based on whether a town relies on groundwater or surface water. Some of the smaller municipalities in Middlesex and Oxford counties tap into shallow wells that sit in glacial till and limestone deposits, and those wells can run harder than London’s lake supply. A well that draws from a limestone-rich aquifer can easily push past 10 GPG, which would put it in the “very hard” category. But that’s not a knock on those towns. It’s just the difference between lake water and groundwater. The lakes give you consistency; the wells give you mineral punch. If you’re comparing London to a city like Sarnia, which also draws from Lake Huron, you’re looking at a very similar hardness profile. Both cities are pulling from the same lake, so the water chemistry is going to be close. The same logic applies to cities along the Lake Erie shoreline. They’re all drinking from the same diluted, moderate mineral soup. The real contrast in this region isn’t between London and its neighbors. It’s between the Great Lakes cities and the inland communities that rely on groundwater. That’s where you’ll find the harder water, and that’s where a water softener starts to make a lot more sense. For London, the moderate reading means you’re in a good spot, but you’re not immune to scale. It’s just a matter of degree.
How does London stack up against the rest of Ontario? It's moderate at 6 GPG — Woodstock, Guelph, and Ingersoll sit nearby with different numbers. See the full hardest-water ranking for context.
See where London sits on the Ontario water hardness map →
Want the broader explainer on what hardness actually is and how it behaves? Read hard water vs. soft water, explained.
What 6 GPG Actually Does to a London Home
At 6 GPG, the effects in a London home are real but gradual:
- Light spotting on glassware and shower doors — mineral film that appears after water evaporates.
- Reduced lather — soap and shampoo don't foam as freely, so you use slightly more.
- Slow scale inside the water heater. The Battelle Memorial Institute found efficiency losses begin to register around 5 GPG; at 6 GPG your heater works roughly 5% harder than it would on soft water.
None of this is an emergency. But it is a measurable cost — soft water would save you the extra detergent, the descaling, and the incremental energy loss year over year. Scaled to your household, that runs roughly $738/year for an average 3–4 person home (adjust household size in the calculator above to see your number).
Do You Need a Water Softener in London?
Optional — and a salt-free conditioner is usually the right call here. At 6 GPG, London water causes spotting and minor scale, but nothing a traditional softener's ion-exchange process strictly needs to remove.
A salt-free conditioner prevents scale from adhering to surfaces without adding sodium to your water — the better fit at moderate hardness. For the full trade-off, see water softener vs. salt-free conditioner. If you want fully soft water (for skin, hair, or spotless glass), a traditional softener works too, but the payback period is longer because the annual damage is lower.
What Size Softener Does London Need?
At 6 GPG, most London homes that want treatment choose a salt-free conditioner rather than a softener — and conditioners don't need grain-capacity sizing the way softeners do. A whole-house conditioner is sized to your peak water flow (typically 10–15 gallons per minute for an average home), not to hardness.
If you instead want fully soft water, a 24,000–32,000-grain softener is more than enough at this hardness for a family of four.
What Are the Signs of Water Issues in London?
At 6 GPG, London water is in the moderate range, so signs are subtle: light spotting on glassware, a faint film on shower doors, slightly reduced soap lather. The USGS classifies London's water as moderate — below the threshold where aggressive treatment is typically needed.

Best Treatment for London Homes
At moderate hardness, a salt-free conditioner is usually the better fit than a full softener:
Aquasana Salt-Free Water Conditioner
At London's moderate hardness the goal is usually to stop scale, not strip minerals. This salt-free conditioner uses TAC (template-assisted crystallization) to prevent scale without salt, brine, a drain line, or electricity — ideal for septic systems and zero-maintenance homes.
check current price
See on Aquasana →Aquasana Rhino Whole-House Water Filter
If London's contaminant profile (chlorine, disinfection byproducts, sediment) matters more than hardness, a whole-house carbon filter treats every tap. Pairs with a softener or salt-free conditioner installed on the same line.
check current price
See on Aquasana →
If you opt for a traditional softener over a salt-free conditioner, expect it to pay for itself in roughly 16 months at London's moderate hardness — longer than in a hard-water home, because the annual damage is lower.
How Do You Test Water Hardness in London?
This page reports London's system-wide average (6 GPG), but your tap can vary slightly by neighborhood, pipe age, and in-home filtration. For a step-by-step, see how to test your water hardness at home — it walks through test strips, the free soap-shake check, TDS meters, titration kits, and certified lab tests.
- Test strips (~$10) give a GPG reading in about 30 seconds and are accurate enough to decide whether to invest in treatment.
- TDS meter (~$15) measures total dissolved solids, a rough hardness proxy — but it doesn't separate hardness from other minerals.
- Lab test — most water treatment companies in London offer free in-home tests (expect a sales pitch); for an independent result, the EPA maintains a list of certified labs.
Note: the EPA doesn't regulate hardness (it's a nuisance, not a health hazard), but the EWG Tap Water Database tracks contaminants above health guidelines for London's utility — see our London water-quality report for what's actually been detected.
What about London water quality?
Hardness is separate from safety. London's water meets all Health Canada legal limits — 3 detected contaminants, none above the limit.
The ones people actually ask about:
Compare London to Other Ontario Cities
Other Moderate Water Cities
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Frequently asked questions
Is London water hard or soft?
London, Ontario water is moderate at 6 grains per gallon (102 ppm). That is generally considered soft to moderately hard.
How much does hard water cost the average London household?
Based on the WQA-commissioned Battelle Memorial Institute study, hard water is estimated to cost the average affected household roughly $800/year in 2010 dollars (~$1,230 today after ~54% inflation) — an estimate, not a measured per-household figure. Scaled to London's 6 GPG hardness, that works out to about $738/year (or ~$61.5/month) for a typical home — see the calculator on this page for the full breakdown.
Does London need a water softener?
Probably not — at 6 GPG your water is mild enough that a test kit is a better first step than a full softener.
Why is London's water hard?
Hardness comes from the geology of London's water source. Lake Huron (~85%) + Lake Erie (~15%) dissolves calcium and magnesium as water moves through the ground, and those dissolved minerals are what "hard water" means.
How do I test my water hardness in London?
Use a home test kit (test strips for a quick read, or a TDS meter for dissolved solids), or check your utility's annual Consumer Confidence Report (CCR). For lab-accurate results, send a sample to a certified lab.
Who supplies London's water?
London water is supplied by City of London Water. Its annual water quality report (Consumer Confidence Report) is the authoritative source for local hardness and contaminant levels.
What's the difference between grains per gallon and ppm?
1 GPG (grains per gallon) equals 17.1 ppm (mg/L). To convert: 6 GPG × 17.1 = ~102 ppm. Water is "hard" above roughly 7 GPG (120 ppm).
Sources & data
Hardness and water-quality data compiled from authoritative public sources.
- City of London Water — primary hardness/water-quality source
- City of London Water — annual water quality report (CCR)
- Health Canada — Guidelines for Canadian Drinking Water Quality
- Government of Canada — Water quality
- USGS — Water Hardness
- Water Quality Association — Scale & Hardness
- EPA — Drinking Water Regulations
Recommended solutions for London
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This page helps customers understand their water's risks and costs — so they can weigh whether service is worth it. We recommend sharing this page along with our hard water vs soft water guide in your next quote or follow-up to fully explain the value of your services.